Operations Manager – Digital Marketing Agency

Metrics Corner, an E-Commerce focused technology company, is seeking a highly organized and proactive Operations Manager to oversee daily agency operations, manage client relationships, and ensure smooth execution of all digital marketing projects. This role is critical for maintaining service quality and client satisfaction.

Key Responsibilities

• Oversee daily operations and ensure smooth workflow across all departments.
• Act as the primary point of contact for clients, addressing their needs and concerns.
• Manage multiple client accounts and ensure timely delivery of services.
• Assign tasks to internal team members and track progress to meet deadlines.
• Maintain high standards of quality control for all deliverables.
• Prepare weekly and monthly performance reports for clients to evaluate project success.
• Handle client feedback, concerns, and escalations effectively.
• Coordinate between sales and delivery teams for smooth onboarding of new clients.
• Implement process improvements to enhance operational efficiency.
• Train and mentor team members to foster professional development.

Required Skills

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3–6 years of experience in a digital marketing agency or similar environment.
• Proven experience in project management and client handling.
• Excellent English communication skills (spoken and written).
• Strong client-facing and presentation skills.
• Strong organizational and multitasking abilities.
• Experience with project management tools (ClickUp, Trello, Asana, or similar).
• Ability to manage teams and meet deadlines under pressure.
• Problem-solving mindset and attention to detail.
• Demonstrated experience in a similar role with measurable outcomes.

Nice to Have

• Experience in E-Commerce or related industries.
• Familiarity with digital marketing strategies and tools.
• Strong decision-making ability.
• A reliable leader who can take ownership of operations.
• Commitment to client retention and service excellence.
• Prior exposure to high-growth environments in Information Technology.